bbaje Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information bbaje collects, why we collect it, how we use it, and the rights you have over your own data.
Introduction
Who we are and the scope of this Privacy Policy
bbaje ("we", "us", "our") operates the online gaming platform accessible at bbaje.vu. This Privacy Policy describes the personal information we collect from users ("you", "your") of our Platform, the purposes for which that information is collected, how it is processed and stored, with whom it may be shared, and the rights available to you regarding your personal data. This Policy applies to all users of the Platform regardless of the device or browser used to access it.
By registering an account on the Platform or continuing to use it after this Policy has been posted or updated, you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform immediately. We encourage you to read this Policy in its entirety and to contact our support team if you have any questions about how your data is handled.
Privacy at a Glance
Six key principles that define how bbaje protects your data
All data is transmitted under 256-bit SSL encryption. Your information is protected in transit and at rest.
bbaje does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
bbaje's security architecture is designed for mobile users — protecting bKash and Nagad transaction data on Android and iOS.
We only process your data for the purposes you have consented to at registration or as permitted by applicable law.
bbaje uses essential and analytical cookies only. We do not use third-party advertising cookies or cross-site tracking pixels.
You can contact bbaje support at any time to access, correct, or request deletion of your personal data.
1. Information We Collect
The categories of personal data bbaje collects and why
When you create an account on bbaje, we collect your name, date of birth, phone number, and email address. This information is required to create your account, verify that you meet the minimum age requirement of 21 years, and communicate with you regarding your account. We may also request a government-issued identity document (such as a National ID card) as part of our KYC verification process, which is required to process withdrawals above certain thresholds and to comply with our anti-money laundering obligations.
bbaje records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, USDT, or BTC), the transaction amount, timestamp, and transaction reference number. We do not store your full bKash PIN, bank card number, or crypto wallet private key. Payment credentials are processed by our payment partners under their own security protocols and are not retained in bbaje's core platform systems beyond what is necessary for transaction verification and dispute resolution.
We collect data about how you use the Platform, including games played, bet amounts, session duration, features accessed, pages visited, and in-app navigation paths. This data is used to improve Platform performance, personalise your experience, detect fraudulent activity, and generate the anonymised aggregate analytics that help our team understand how the Platform is being used overall. Individual gameplay records are also retained to resolve any disputes about game outcomes or account activity.
When you access bbaje, we automatically collect technical information about the device and browser you are using, including your IP address, device type, operating system version, browser type and version, screen resolution, and mobile network operator. This information is used for fraud prevention, security monitoring, and to ensure that the Platform displays correctly on your device. We do not use IP addresses to identify your precise physical location, though we may use them to identify the general geographic region from which you are accessing the Platform.
2. How We Use Your Information
The purposes for which bbaje processes the data we hold about you
bbaje processes your personal data only for the following purposes. Where a specific processing activity requires your explicit consent and that consent has not previously been obtained, we will seek your consent before proceeding. You may withdraw consent for non-essential processing activities at any time by contacting our support team, though withdrawal of consent for core account functions may result in the closure of your account.
- To create and maintain your bbaje account, including processing your registration details and verifying your eligibility to use the Platform.
- To process deposits, withdrawals, and other financial transactions associated with your account.
- To provide customer support, respond to queries, and resolve disputes or complaints related to your account or game outcomes.
- To detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct as described in our Terms & Conditions.
- To send you service communications, including account notifications, security alerts, and updates to our Terms or Privacy Policy.
- To analyse Platform usage patterns in aggregate (anonymised) form to improve performance, user experience, and game availability.
bbaje does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Where automated systems are used for fraud or risk scoring, a human review is available upon request for any decision that materially affects your account.
3. Sharing Your Information
When and with whom bbaje may share your personal data
bbaje does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with a limited set of third-party service providers who assist us in operating the Platform, subject to strict data processing agreements that prohibit those providers from using your data for any purpose other than providing services to bbaje. These service providers include our payment processing partners (bKash, Nagad, Rocket, Upay, and our crypto payment processor), our game software providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe), our fraud detection service, and our cloud infrastructure provider.
bbaje may also disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful government request. In such cases, bbaje will disclose only the minimum amount of information required to comply with the legal obligation and will notify you of the disclosure where legally permitted to do so.
4. Payment Data and Security
How bbaje protects your financial and payment information
All financial transactions on the bbaje Platform are processed under 256-bit SSL/TLS encryption. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is authenticated through that payment provider's own security system (including their PIN or biometric authentication). bbaje receives a transaction confirmation and reference number from the payment provider but does not receive or store your mobile banking PIN or full account credentials. Similarly, crypto deposits are processed on-chain — bbaje provides a deposit wallet address but does not control or have access to your private keys.
bbaje stores payment-related personal data only for as long as necessary to fulfil the purposes for which it was collected — primarily to support transaction dispute resolution and to comply with financial record-keeping obligations. Card details, where applicable, are tokenised by our payment processor and are never stored in bbaje's own databases. bbaje's servers are hosted in secure data centres with access controls, intrusion detection, and regular security audits.
5. Cookies and Tracking Technologies
How bbaje uses cookies and what choices you have
bbaje uses cookies and similar local storage technologies to operate the Platform and improve your experience. Cookies are small text files stored on your device by your browser. We use two categories of cookies: essential cookies (which are strictly necessary for the Platform to function — for example, to maintain your login session and remember your language preference) and analytical cookies (which help us understand how users interact with the Platform in aggregate, anonymised form).
bbaje does not use third-party advertising cookies, tracking pixels, or cross-site tracking technologies. We do not permit any third-party ad networks to place cookies on your device through the bbaje Platform. Most mobile browsers allow you to control cookies through their settings menu. Disabling essential cookies may prevent the Platform from functioning correctly — for example, you may be required to log in on every page visit if session cookies are disabled. Disabling analytical cookies will not affect your ability to use any Platform feature.
Required for the Platform to function. These include your session authentication token, language preference, and responsible gaming limit settings. These cookies cannot be disabled without preventing core Platform functions from working. They contain no personally identifiable information beyond what is needed to maintain your session.
Used to understand how users interact with the Platform in aggregate. Data collected via analytical cookies is anonymised before analysis — no individual user's behaviour is tracked or reported at the individual level. Analytical cookies can be disabled via your browser settings without affecting your ability to use any Platform feature.
6. Your Privacy Rights
The rights you have over your personal data held by bbaje
- Right of Access — You have the right to request a copy of all personal data that bbaje holds about you. We will provide this within a reasonable timeframe upon receipt of a verified request submitted via our support email.
- Right of Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain information (such as your contact email or phone number) directly through your account settings.
- Right of Erasure — You may request deletion of your personal data. Where deletion is not possible (for example, where we are required to retain transaction records for legal or regulatory compliance), we will explain why and specify how long the data must be retained.
- Right of Portability — You may request your personal data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible.
- Right to Object — You may object to processing of your personal data for purposes beyond core account operation, such as analytical profiling. To exercise this right, contact bbaje support via the email address shown in the site footer.
To exercise any of the above rights, please contact bbaje support via the email address displayed in the footer of this site. We will acknowledge your request within two business days and aim to fulfil it within thirty calendar days. We may need to verify your identity before processing your request to protect against unauthorised access to your data. There is no fee for exercising any of these rights.
7. Data Retention
How long bbaje retains your personal data and why
bbaje retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically: account registration data is retained for the duration of the account relationship and for five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements; KYC identity documents are retained for five years following account closure or the completion of the most recent KYC review, whichever is later; gameplay logs are retained for two years from the date of each session.
When the applicable retention period has expired, bbaje will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, it can no longer be linked back to you as an individual and may be retained indefinitely for aggregate statistical purposes. If you close your account before the expiry of any applicable retention period, bbaje will continue to hold your data for the remainder of that period but will not use it for any active processing purposes other than those required by law.
8. Children's Privacy
bbaje's approach to protecting individuals under the minimum age
The bbaje Platform is strictly intended for adults aged 21 years and over. bbaje does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the Platform. If bbaje becomes aware that personal data has been collected from an individual who is under 21 years of age, we will delete that data immediately and close the associated account. If you believe that a person under the age of 21 has registered on the Platform or has shared their personal data with us, please contact our support team immediately so that we can take appropriate action.
9. Changes to This Privacy Policy
How we will notify you if this Privacy Policy is updated
bbaje reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where a material change is made — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify registered users via the contact details on file at least seven days before the change takes effect. Non-material changes (such as clarifications, formatting updates, or corrections) may take effect upon publication without advance notice. The date at the top of this Policy indicates when it was last reviewed. We encourage you to check this page periodically.
Questions About Your Privacy?
Our FAQ page covers common questions about accounts, data, and security at bbaje. You can also learn more about who we are and our commitment to Bangladeshi players on our About Us page.
Visit the FAQ Page About bbaje21+ only. Play responsibly. Gambling can be addictive.